United Kingdom, Isles and Highlands
Your order will be shipped using Royal Mail 24 unless next working day is selected at checkout. If your order is urgent or you require tracking information, we strongly suggest you chose the next working day option. For orders sent via Royal Mail, we cannot be held responsible for any delays or missing items.
Orders under £50 - £3.95 (Isles & Highlands, surcharges apply)
Orders over £50 - Free (Isles & Highlands, surcharges apply)
Next working day delivery - £6.95 (Isles & Highlands, surcharges apply and is a 2-day service however we cannot guarantee this.)
All orders that include ProFleece and/or Anigene - From £6.95 sent via DPD
- Any liability for non-delivery of your order shall be limited to replacing the goods within a reasonable time
- Notification of goods received damaged or incomplete must be made to us within 24 hours of delivery.
- Notification of non-delivery must be made within 5 days of order being placed.
- If you give us an incorrect or incomplete delivery address that means we are unable to arrange collection and delivery, we may treat the order as cancelled by you. In this case, we will refund the price of your order but shall be entitled to keep the amount you paid for delivery, if we have dispatched your order and it is returned to us.
- We use your mobile number and/or email address (provided by you) to enable DPD or Royal Mail to send you delivery notifications, or in the event they need to contact you regarding delivery of your order.
- Next working day means orders placed before 1pm Monday - Friday, excluding any UK bank holidays.
Orders are sent using DPD on a DAP basis, you will receive an email once your order reaches your delivery country. Please follow the instructions promptly to avoid delays and any unnecessary fees.
Important Notice: You the customer are responsible for the importation of your order into your country and must follow the guidelines set out by your country. Parcels may be subject to import duties and tax, which are levied once a shipment reaches your country. Any additional charges for customs clearance or similar are your responsibility.
We can currently only ship to the following destinations.
- France - £17.00
- Germany - £20.00
- Italy - £25.00
- Netherlands - £14.00
- Poland - £20.00
- Portugal - £28.00
- Republic of Ireland - £10.00
- Spain - £21.00