Orders placed before 1pm are dispatched the same day* - DPD next working day deliveries are delivered Monday - Friday
Orders placed before 1pm are dispatched the same day* - DPD next working day deliveries are delivered Monday - Friday
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Social Media Terms & Conditions


In these Terms, the following words and phrases shall have the following meanings:

1.1    ‘Terms’ means these Social Media Terms of Use.

1.2    ‘Our Social Media Channels’ means where Simply2 Pet Products has an active presence on social networks which include but are not limited to Facebook, Twitter and YouTube.

1.3    ‘We’ means Simply2 Pet Products a division of Natales Limited, 23 Dale Road, Sheriff Hutton, York YO60 6RZ and its subsidiaries. ‘Us’ and ‘our’ will be construed accordingly.

1.4    ‘You’ means a user of any of Our Social Media Channels, and ‘your’ must be construed accordingly.

The Contract

2.0    Social networks have their own terms and conditions, which you need to comply with as well as our own.

2.1    Use of Our Social Media Channels indicates that you accept these Terms and agree to comply with them.

2.2    We reserve the right to amend these Terms at any time without prior notice.

2.3    While we have official profiles on social networks, this does not mean that we endorse those social networks or that we are responsible for their products or services. If you access social networks, you do so at your own risk.

2.4    We are not responsible for any losses or damages you may suffer as a result of using social networks.

2.5    We do not guarantee that Our Social Media Channels, or any content on them, will always be available or be uninterrupted. From time to time, we may at our discretion change, suspend or permanently withdraw all or part of Our Social Media Channels without prior notice.

2.6    Our products and services may be referred to on Our Social Media Channels are subject to eligibility criteria and other terms and conditions.

2.7    In terms of promotions or competitions through Our Social Media Channels, if there are any additional terms and conditions we will provide you with these at that time.

2.8    The information on Our Social Media Channels may not satisfy the laws of any other country.

2.9    When posting content please be polite, respectful, relevant, accurate where stating facts and civil to others, even if your views differ. You agree not to post or transmit any material:

2.9.1    that is threatening, defamatory, abusive, obscene, offensive, deceptive, misleading, menacing, scandalous, inflammatory, blasphemous that is sexually explicit, pornographic, overly-graphic or containing nudity

2.9.2    that is discriminatory or liable to incite racial hatred

2.9.3    that is in breach of confidence or privacy; – which may cause annoyance, distress or inconvenience for which you have not obtained all necessary licences and/or approvals

2.9.4    Images that do not have owner or practice permission or that may breach confidentiality which constitute or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party

2.9.5    which is technically harmful (including without limitation, viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data); – otherwise inappropriate.

2.9.6    You may not use Our Social Media Channels for illegal purposes or otherwise misuse our social media channels (including, without limitation, by hacking or impersonating us, or in any way not permitted by these Terms).

2.9.7    We reserve the right to contact you where we have received complaints about your content.

2.9.8    We may ask you to remove certain content where such content does not comply with these Terms or the law.

2.9.9    Your content must be your original work and comply with the law of England and Wales, and any country from which it is posted. When you submit materials to Our Social Media Channels, you confirm that you are entitled to submit the content and that the content is accurate and not in violation of any contractual restrictions.

2.9.10  We will assume that any material you transmit or post to our social media channel is not confidential. You retain all of your ownership rights in your content, however you grant us a worldwide, non-exclusive royalty free licence to freely use, copy, edit, alter, reproduce, publish, display and/or distribute such material to any and all purposes in any media or through any distribution method.

2.9.11  We reserve the right to moderate any content posted to Our Social Media Channels. Where we moderate content, we may at our discretion refrain from publishing certain material transmitted or posted by you. We shall be under no obligation to notify you of such decision.

3.0    The language of Our Social Media Channels is English and contributions should be made in English as we are unable to respond to content in other languages. This may mean in some instances that we need to remove material if we cannot be certain of its contents.

3.1    You may share and comment on content that we post to Our Social Media Channels provided that you do not amend it and that you cite us as the source.

3.2    Unless otherwise stated, all trademarks, company names, logos and designs used on Our Social Media Channels and copyright in the content of our posts (except where other contributors are acknowledged) are the intellectual property of Simply2 Pet Products. You must not copy these or misuse them in any way or use these for commercial purposes without our consent.

3.3    We do not represent that the content on Our Social Media Channels posted by us is accurate, complete, reliable, useful, or up-to-date. We have no liability to you if it is not.

3.4    Our Social Media Channels are public and any contribution you make will be available for anyone to see. Do not include any account, logon, financial or other personal details when posting content on Our Social Media Channels. We will only ask for your contact details, which we may request in a private message when we need to assist you with our products or services.

3.5    Messages sent over the Internet or via mobile applications may not be completely secure as they are subject to possible interception or loss or possible alteration. This is not within our control and so we are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to us or any message sent by us to you over the Internet or through a mobile application.

3.6    We regularly update and monitor Our Social Media Channels, however we may not always be able to read all messages or reply individually to messages received via these channels.

3.7    Links to third party websites or pages on Our Social Media Channels are provided solely for your convenience or as part of the nature of how social networks operate. We have not reviewed these and do not control them so are not responsible for such websites or their content or availability. We do not endorse support, represent or guarantee any material on third party posts, contents, websites or pages or any results that may be obtained from using them. Any use or reliance on such content or materials posted is at your own risk.

3.8    Links to downloadable software sites that may be available on social networks or third party websites that are linked to Our Social Media Channels are not provided, endorsed or checked by us, and we are not responsible for such software or liable for any difficulties or consequences associated with downloading the software.

3.9    Sometimes it may not be possible to moderate Our Social Media Channels. Our Social Media Channels may potentially be abused by third parties and therefore we cannot promise that no unsuitable third party content will appear on Our Social Media Channels.

4.0    We do not create, control, represent or endorse any opinions or statements expressed by others, including those that follow/like us and those followed/liked by ourselves.

4.1    If we follow another user’s account, ‘like’ another page, re-tweets, ‘favourites’, shares or otherwise re-posts another user’s content, such action does not constitute an endorsement.

4.2    We are not responsible for: – losses not caused by our breach; – failure to perform or provide any services where such failure is due to events beyond our control; – indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into these Terms; – loss or damage in connection with any third party website, applications, or software linked from Our Social Media Channels; – loss or damage due to viruses or other harmful which may infect your device.

4.3    We reserve the right to suspend or terminate your access to all or any of Our Social Media Channels in the event that you fail to comply with these Terms.

4.4    If you breach these Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

4.5    You agree to compensate us fully if we suffer loss and damage as a result of your failure to abide by these Terms.

4.6 This website is not part of Facebook or Facebook Inc. Additionally this site is not endorsed by Facebook in any way. Facebook is a trade mark of Facebook Inc.

4.7    Our Social Media Channels are not the appropriate place to resolve issues, complaints or suggestions about individual sales and service experiences or our products. This does not mean we do not want to hear about such issues but these types of concerns are best handled by trained representatives. If you are interested in sharing comments or feedback outside of social media please contact us via our website contact us page or email us at sales@simply2pets.com